Upon making a booking, which is payment of the booking deposit, students and their parents/guardians are bound by the following terms and conditions*:
FEES
- The course fees of summer programmes are all-inclusive, with only a few exceptions on insurance and airport transfers. The courses which do not include insurance and transfers are stated individually on respective course webpages.
- All fees are made payable in British Pounds (GBP), and all bank charges are borne by the student.
- All course fees published on our website are offical prices worldwide, which means there is no any agent fee nor booking fee involved whatsoever.
ENROLLMENT
- The courses are open to students worldwide. Places on each course are strictly limited and you are advised to book as early as possible.
- A non-refundable deposit of £700 is required upon receiving the Booking Confirmation Email in order to confirm the place on the Course. The deposit is part of the full fee, and not an additional cost. An enrollment is not valid until the deposit has been received and it has been confirmed in writing.
- Full payment must be received by 1 May 2024. If payment is not received by this date, we reserve the right to treat the booking as cancelled and the student will no longer be entitled to the courses booked, and the deposit payment will be forfeited.
- If the application is accepted after 1 May 2024, full payment is required at the time of booking.
- If incorrect information or misinformation is provided at application, we reserve the right to ask the student(s) to leave the course. In this case, there will be no refund of the course fees.
- We endeavour to ensure that all the information we publish on our website and marketing materials regarding the Course content, general information and prices are accurate, however, occasionally, changes and errors do occur and we reserve the right to correct those details in such circumstances. You are advised to check the Course price and all other details relating to the Course before you make your booking.
CANCELLATION
- Any cancellation must be made in writing and take effect from the date we receive such notice.
- In most cases, if you cancel the course due to visa refusal, the fees you have paid, less the deposit, can be refunded upon receipt of the original documentation issued by the Entry Clearance Officer. Please see ‘Student Visas’ for details.
- Where the reason for cancellation is due to sudden serious illness, accident or death of student, a parent or brother or sister, the course fees you have paid, less the deposit will be refunded at respective summer school’s discretion. Appropriate medical certificates will be required confirming the reason for cancellation.
- Should a student receive a COVID-19 diagnosis before the start of your programme, the student will be entitled to receive a credit note or postponement to a later date, or rollover to the following year, for all fees paid on producing proof of a positive diagnosis.
- Depending on the nature of course programmes, certain courses such as Oxbridge programmes can only be refunded proportionally. Due to the requirement to arrange staffing, transport, accommodation and other aspects of the Course in advance of the Arrival Date, where a cancellation is made less than 45 days prior to the Arrival Date, there will be no refund.
- Almost all courses include a comprehensive insurance cover with only a few exceptions. Students are automatically insured by summer school’s insurance policy. This policy provides cancellation cover. Details of the policy are available on request. Cancellation claims must be supported by documentary evidence.
CHANGES AND AMENDMENTS
- The course bookings are non-transferable. Any amendments to the registration process, if possible is subject to availability.
- Students will not be authorised to change programmes during their course, unless there is a pre-arrangement. All pre-arrangements must be made in advance. Contact us for any pre-arrangement.
- It is essential that we are kept informed of any changes to the student’s travel arrangements. Changes must be communicated to us in writing. We will always confirm receipt of these changes in writing.
AIRPORT TRANSFERS, ARRIVAL AND DEPARTURE
- Free airport transfers to and from London Heathrow airport are included in most of our summer courses, though some are offered with a small supplement. Other airports may be available with a supplement fee, please check with us before booking a flight.
- The free airport transfers on published arrival/departure dates are available between certain times of the day. This condition is marked individually on the respective course pages.
- If arriving at an airport or at a time other than those designated, a surcharge will apply if a transfer is required. It is essential that we are kept informed of any changes to the student’s travel arrangements.
- If student is under 13 years old, they will travel as an Unaccompanied Minor (UM). Airline policies on UM vary from airline to airline; students are liable for the cost of Unaccompanied Minor (UM) charges if applicable. Please check details with airline or travel agent at the time of booking the airline tickets.
STUDENT VISAS
- Student visas may be required from some countries, and obtaining a visa is the responsibility of the parent/guardian of the student.
- At the time of application, we provide the necessary letter of acceptance and visa support letter if applicable.
- In most cases, if a visa application is refused, we will refund the full fees, less the deposit, should a visa be refused by the Entry Clearance Officer, and the client has followed all the correct procedures. With all visa refusals, original documentation issued by the Entry Clearance Officer must be provided to qualify for any refund.
- If the visa application is still being processed at the Course Start Date then we will offer you either a refund of any fees paid less the Deposit; or a credit note in full for the following year.
- We will not refund the fees if the visa was refused due to your mistake on the application form or the wrong documents being submitted.
INSURANCE
- Most of our summer programmes provide insurance cover as part of the enrollment, which comes into effect automatically upon receipt of the deposit/full payment per course. A summary of the cover provided can be found HERE
- Where a course does not include insurance, which is stated clearly on respective course page, students are advised to arrange their own insurance cover for personal possessions and medical treatment.
PASSPORT, TICKETS AND POCKET MONEY
- The original passport and travel ticket must be presented at registration on arrival at the school and will be kept secure throughout the course.
- Pocket money can be handed in at the start of the student’s course. Please note our insurance policy covers for loss of cash of up to £250 only. We strongly recommend that parents purchase a pre-paid debit card or a credit card for use in the UK. Parents can increase this if extra pocket money is required. We recommend students bring £100 pocket money per week.
MEDICAL AND HEALTH
- It is the duty of the parent/guardian to inform us before arrival, in writing, of any relevant medical information, which may affect a student’s health or ability to participate in the course, including any allergies and/or medication needs. You must advise us of any special dietary needs.
- If students need to bring any medications they must be able to administer it themselves. Any medication students bring with them, must be handed over to the management team for safe storage, or stored securely in the student’s room.
- We request that the parents complete and sign a medical consent form to authorise us and our summer schools taking care of your child on your behalf in the case of illness or injury to the child, and take any medical treatment advised by the attending medical consultant.
- The UK government’s guidance surrounding Covid-19 is subject to change at short notice. For up to date guidance please visit the official UK Government Guidance here.
SAFETY AND WELFARE
- Students will be under supervision of the course staff when they are off campus, except where small groups of senior students aged more than 13 years old are given permission by staff to go shopping in groups at nearby stores.
- Parents must write a letter to Head Office if they do not wish for such permission to be given.
- Several of member staff at each centre are trained in First Aid. Students will be taken to the local health centre or hospital when appropriate.
RULES AND REGULATIONS
- All students are bound by the Course Rules and Regulations, as set out below.
- By signing the application form, parents agree to support us in the enforcement of the rules set out below, and you also agree to explain the rules to your child before they arrive.
- Students are expected to abide by these rules and regulations and failure to do so may result in expulsion or being suspended from the course for a period decided by the Course Director without refund of fees. Any extra costs incurred will also be your responsibility.
LIABILITY
- Live Our Dreams and our summer school(s) that your child attended shall not in any way be liable to the student(s) in the event that any service or our contractual obligations to you are affected by Events Beyond Our Control. This means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
- Live Our Dreams and our summer school(s) that your child attended shall not be liable to the student or parent/guardian for any damages, loss, costs, expenses claims or proceedings howsoever arising and whether actual or contingency except for death or personal injury resulting from negligence of the respective summer schools.
- Live Our Dreams International is not affiliated to any UK Independent School and University of Cambridge/Oxford/London nor their constituent colleges, where a summer programme is provided.
PERSONAL DATA (GDPR)
- We gather your personal information from what you provide to us directly on your application form that you send either by email or you submit online via our website. Sometimes this information comes via agents that you have appointed.
- We use your personal information to provide your child with a summer course with us. The lawful reasons for processing your personal data are contractual, to fulfil legal obligations and legitimate business interests. We need to ensure we have all the necessary information to look after your child safely and to meet all their needs.
- When processing, using and transferring your personal data, we do this securely, ensuring the necessary protection.
- We keep your personal information securely for as long as necessary, and sometimes this period of time is a regulatory requirement for the protection of children.
- By signing and submitting the application form either by email or online via our website, you agree to give your consent to Live Our Dreams International Limited and our summer school(s) to process, use and retain data about your child/ward specifically for the purpose identified above.
COMPLAINTS PROCEDURE
- Students should tell the Director of Studies/Course Director immediately if they have any questions or complaints, so that we can help the student and deal with any problems quickly.
- Most problems can be resolved quickly and informally but if you or the student is unhappy with any aspect of our service, you should contact one of the Directors.
MARKETING
- We may wish to use photographs or video images of students on the course for future promotional purposes. The student must specify in writing to tell us prior to arrival if they do not wish to be included in any promotional publications.
- Students and the parent or guardian may be asked to complete a course evaluation form at the end of the course. Unless the parent or guardian writes to tell us this is not acceptable, we may use any comments in future promotional material.
STUDENT RULES AND COURSE REGULATIONS
- Students are expected to abide by the rules and course regulations. In particular, students must be on time for all meals, classes, activities and excursions on the schedule.
- Students must keep their rooms tidy and make their own beds.
- Damages to property, equipment and rooms will be charged to the students.
- Drinking or having alcohol is not allowed to student of any age. It is against the law in Britain for persons under the age of 18 to purchase alcohol.
- Drug-taking or suspicion of drug-taking of any kind will result in immediate dismissal.
- Smoking is not permitted in school premises at any time. If we find evidence of smoking in a building, that student will leave the course immediately.
- Girls and boys may only mix in the recreation areas of the boarding houses and may not enter each other’s bedrooms or other designated areas under any circumstances.
- Bullying or intimidating behaviour of any form will not be tolerated and may, at the discretion of the Course Director, result in expulsion from the course.
- Mobile phones must be turned off during all lessons and scheduled activities.
- Students will be required to be in their rooms and to maintain silence at a certain time prescribed by the Centre Manager
- Students aged 13 or over may be allowed to go shopping in small groups without the supervision of the course staff during excursions, unless the parent or guardian writes to tell us their child cannot do this.
- Students will be expected to show courtesy to all course staff and domestic staff and to behave in a civilised manner on and off the campus.
Students who do not obey the course rules or who repeatedly misbehave or do not follow the instructions of the course staff or otherwise disrupt the smooth running of the course will be asked to leave the School and the course immediately at their own expense and without refund.
* This is a general booking terms and conditions. More specific terms and conditions may apply to different summer school’s programmes. The detailed terms and conditions of respective summer school will be provided with the booking confirmation.
